Production Time and Item Care
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Current Production Time: 4 to 7 business days. Please note that during the holiday season (Nov 24th - Dec 23rd), an additional day or two may be required. All-over pattern items take between 8 to 12 business days, while hats require 5 to 8 business days. We appreciate your support and understanding during this period. Production times can also shift due to any extreme weather.
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Specific Items:
- Shirts / Sweaters / Pillows / Jewelry: These items typically take between 3-5 business days to be processed.
- Hats: Due to a surge in requests, hat production may take between 5-8 business days. Although we strive to expedite the process, the made-to-order nature ensures the highest quality, leading to a slightly longer production time. Please note that hats do not qualify for 2-day rush production.
- Coffee Mugs: Mugs generally take between 3-6 business days to be processed.
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Order Processing Information:
- The order time cutoff is 2 pm MST. Any orders placed after this time or on a weekend are considered for processing on the next business day.
- Orders undergo processing three hours after placement.
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Holiday Considerations:
- During the holiday season, shipping may experience delays. We recommend ordering with extra time in mind.
- Unforeseen circumstances such as storms may also impact shipping times.
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Order Changes and Cancellations:
- Orders are held for two hours after placement to accommodate any changes.
- After the two-hour hold, orders are prepared for production and cannot be canceled.
- Please note that changes, including address modifications, cannot be made after the two-hour hold period if the order has entered the packing stage.
We appreciate your patience and understanding as we work diligently to provide you with high-quality items. Thank you for choosing us!
CARE INSTRUCTIONS
- Always turn textile inside out before washing.
- Recommended: Machine wash in cold water. Optional: Machine wash in warm water (40°C).
- Use mild detergent. Do not use harsh or bleaching materials.
- Recommended: Hang dry. Optional: Tumble dry with cool or warm air setting. Do not use fabric softeners.
- After washing we recommend turning shirt inside out and ironing the image from the back.
- Do not Dry Clean. Do not use bleach or hot water.